Privacy policy


Before you start using our SAAS (Software as a Service) platform, we kindly request that you carefully review our Privacy Policy, and Terms of use. The Privacy Policy outlines the procedures for collecting and managing your personal information on our website. By visiting our site and utilizing our services, which may include email or phone communication, you are explicitly granting your consent for the collection, utilization, storage, processing, and disclosure of your information in accordance with this Privacy Policy.

How do we collect your data?

You directly provide ConversaLink with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

ConversaLink collects your data so that we can:

  • Process your order and manage your account.
  • Gather data from other platforms, such as AirBnB, or similar, with your explicit consent or in accordance with applicable data protection laws and regulations.
  • Email you with special offers on other products and services we think you might like.

How do we store your data?

ConversaLink securely stores your data on MongoDB servers hosted by Amazon Web Services (AWS) in the Paris, France region. We implement rigorous security measures to safeguard your data, including, but not limited to, data encryption at rest and in transit, two-factor authentication, and strict access controls to ensure the confidentiality and integrity of your information. Also, ConversaLink stores the chat and phonenumber of the person that talks to the chatBot for decision making of the client, previously consenting to these terms said person. These messages are treated with the same level of security and data protection as other user data. You have the right to request the deletion of your data and account at any time. Once you request account deletion, we will proceed to delete your data by deleting your information stored in the database. Please note that the deletion process may take some time to complete due to legal and technical requirements. For more information on how to request the removal of your data or to exercise your right to be forgotten, please contact us at contact us.


It is advised that the information may be processed to make it easier for you to receive, through electronic means, commercial updates and web-related news as well as updates on our products or services, provided that you grant permission for their handling. Your data might undergo profiling to establish a loyalty program based on the commercial connection of users and customers, with the goal of presenting offers that align more closely with their preferences. Should the user reach out to ConversaLink via the website, their personal information will be used to address inquiries and other requests for information they may have submitted.

When ConversaLink processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

What are your data protection rights?

ConversaLink is committed to ensuring that you are fully aware of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request ConversaLink for copies of your personal data.
  • The right to rectification – You have the right to request that ConversaLink correct any information you believe is inaccurate. You also have the right to request ConversaLink to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that ConversaLink erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that ConversaLink restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to ConversaLink’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that ConversaLink transfer the data that we have collected to another organization, or directly to you, under certain conditions.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology For further information, visit

How do we use cookies?

ConversaLink uses cookies to enhance your website experience. The primary cookie we currently use is the "access_token" essential cookie. This cookie is employed to maintain your logged-in status for a limited time (1 hour) and obtain your user information for security purposes. Please note that in the future, additional cookies may be utilized to further enhance the functionality and security of our service.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, our website only use functionality cookies and disabling them may stop the website from functioning as it should.

Privacy Policies of Other Websites

Our website may contain links to external websites. Please be aware that our privacy policy applies solely to our website. When you access other websites through our links, we recommend reviewing their respective privacy policies.

Changes to Our Privacy Policy

ConversaLink regularly reviews and updates its privacy policy to ensure compliance with GDPR and to reflect any changes in our practices.

How to Contact Us

If you have any inquiries regarding ConversaLink’s privacy policy, the data we hold about you, or if you wish to exercise your data protection rights, please feel free to contact us.

Contacting the Appropriate Authorities

If you have any concerns about ConversaLink’s privacy policy, the data we have on file for you, or if you would like to exercise your data protection rights, please don't hesitate to reach out to us. Additionally, you have the right to contact the appropriate data protection authorities.

The last update to this privacy policy was made effective on 5 November 2023.